Stuff happens. Manufacturing errors, incomplete shipments, or damage due to shipping handling storage, or installation represent only a partial list of reasons for post-sale service demands. Whether these requests are regular or turn into hot jobs, care is needed to have service protocols in place to avoid extending beyond any warranty or contractual commitment. Guided decisions are called for quickly and documented working agreements to achieve resolution scream for attention.

Whatever their nature, these scenarios require management instinct and experience. Whatever path is chosen; experience teaches that a detailed statement of what will be given to help achieve resolution must be communicated to confirm the satisfaction of all interests of the relevant stakeholders. Our team guides companies through these disputes and assists in confirming any resolution to meet client goals.