Product warranties present a fundamental question: What is the balance of rights between the warrantor and warranty holder? This is the crucial factor that determines the basis of the bargain between them. A warranty can establish both the commitment of a manufacturer, as well as the responsibilities of the warranty holder.

Our team has experience helping manufacturers and resellers commit to fair protection for their consumer. We assist with steps to ensure the consumer has fair notice of the remedies and limitations within the warranty. Internal opportunities abound to develop systems that provide service capable of delivering timely qualification, investigation, and remediation of actual claims, while simultaneously generating records of product information and communications with the warranty holder to avoid escalation.